11 Stars Mobile

Refund & Returns Policy

Clear & Transparent Returns Policy

At 11 Stars Mobile, we aim to provide high-quality repair services and customer satisfaction. This Refund & Returns Policy explains the conditions under which refunds or returns may be accepted.

Business Name: 11 Stars Mobile

Address: 34 Market Street, Holyhead, LL65 1UN, United Kingdom

Phone: 01407 522218

                    
                    Please Note: Repair services are generally non-refundable once completed. Product returns accepted within 14 days.
                

1. Repair Services

Due to the nature of repair services, repair charges are generally non-refundable once the repair has been completed successfully.

If the same fault occurs again within the warranty period, we will inspect the device and repair the issue covered under the warranty.

Repair Completed

Service delivered successfully

Warranty Period

Up to 90 days coverage

Free Inspection

If same fault occurs

2. Faulty Replacement Parts

If a replacement part installed by 11 Stars Mobile Center becomes faulty within the warranty period:

The device will be inspected by our technicians
If the fault is confirmed to be related to the installed part, we will repair or replace the part free of charge

Covered: Parts that fail due to manufacturing defects or workmanship issues within the warranty period.

3. Situations Where Refunds Will Not Be Provided

Refunds will not be issued in the following situations:

Damage caused after the repair (drops, cracks, water damage, etc.)
Software issues unrelated to the repair
Customer changes their mind after the repair is completed
Devices with pre-existing faults that were not related to the repair

Important: Please ensure you understand these limitations before proceeding with any repair service.

4. Accessories and Products

Product Return Policy

If accessories or products are purchased from our store:

Returns may be accepted within 14 days of purchase
Items must be unused, in original packaging, and in resalable condition
Proof of purchase is required

Used or damaged items may not be eligible for a refund.

14-Day Return Window for Products

5. Inspection Before Refund

Inspection Required: All returned items or repair claims will be inspected by our technicians before a refund, replacement, or repair is approved.

Step 1: Submit Claim

Step 2: Inspection

Technicians examine the device

Step 3: Resolution

Refund/repair if approved

6. Processing Refunds

If a refund is approved:

Refunds will be issued using the original payment method where possible
Processing time may take 3–7 business days depending on the payment provider

Approved

Processing

3-7 business days

Completed

Have Questions About Returns?

If you have any questions regarding refunds or returns, please contact us:

Business Name

11 Stars Mobile

Address

34 Market Street
Holyhead, LL65 1UN
United Kingdom

Phone

01407 522218

Have Ready

Proof of Purchase

This refund & returns policy was last updated on April 2, 2026